FAQ

STORE DETAILS

Where is your store located?
We are located at 377 Fitzgerald Street North Perth.

What are your opening hours?

Monday to Friday
10.00AM - 5.00PM
Walk ins for ball dresses, bridesmaids and alteration services.
Saturday - By appointment only
For bridal gowns and bridesmaid group bookings.
Sunday - CLOSED
Public holidays - CLOSED

APPOINTMENTS

Do I need to make an appointment?

Appointments are required for wedding dress and group bridesmaids try ons as well as all custom made dress consultations. Walk ins are welcome for ball dresses try on and all alteration services.

How long is the appointment?

A standard appointment is 1 hour and is free of charge. Within this hour, most brides try on 4-5 dresses. If you find you have run out of time at this initial appointment, you can book a second appointment which also runs for 1 hour.

Subsequent appointments attract a (non refundable) $100 charge which is required to be paid prior to your confirmed appointment. Second appointments are suitable for brides who require further consultation or considering a customized or bespoke designed bridal gown.

What can I expect at the appointment?

We highly suggest prior to your appointment that you browse through our bridal collection or social media to get an idea of the styles we stock. You can try on as many gowns as you require during your appointment time.

We also offer customization to our gowns so if you find that you want to mix and match certain design elements or have any questions, our bridal consultants will be able to answer all your questions.

How do I book an appointment?

You can book online here. A text SMS will be sent to your phone 24 hours prior to your appointment as a courtesy reminder and confirmation.

How many people can I bring to my appointment?

We allow each bride to bring up to 4 guests at each appointment. Regrettably we cannot cater to larger groups due to space limitations and we also have to be mindful of other brides and their guests.

Select and bring the people who are your nearest and dearest, people that know you well and will be able to help you make an informed decision.

What if I am late for my appointment?

As appointments are generally booked back to back, we are not able to accommodate additional time if you run late to your appointment. We always encourage taking a look through our bridal collection online first, making any notes or discussion points to be raised at the appointment.

Our bridal consultants can then make the most time with you to best help you find your perfect wedding dress.

If you find that there are still additional gowns that you would like to try on but have run out of time, our bridal consultant will be able to assist to book you in for a second appointment.

What happens if I need to reschedule or cancel my appointment?

Please advise us as soon as possible via phone, email or text SMS if you decide or need to cancel or reschedule your appointment.

PRICING

What is your price range?

WEDDING GOWNS

Wedding gowns in our collection are $1,500 - $3,000. Custom made wedding dresses start from $2,000. Please inquire via email for more information.

All price quotes are valid for 30 days from the date of being presented and are subject to change after this period.

BRIDESMAID DRESSES

Made to order bridesmaid dresses from our collection are priced $350 - $480. Custom made bridesmaid dresses average $380.

BALL & FORMAL DRESSES

Made to order ball dresses from our collection are priced $400 - $550. Custom made ball dresses start from $450.

ORDERING

When should I order my wedding dress?

We recommend at least 4 - 6 months in advance. With the lead time to source fabrics and the complexity of how wedding gowns are created we encourage at least 8 - 10 months for custom designed and bespoke gowns. Please also factor in at least 1 month for alterations.

Generally speaking, ordering your gown 6 months in advance allows adequate time for brides to have their dress perfectly fitted for their wedding date.

If your wedding date is less than 3 months, we can still assist with ordering in or a have a custom made gown made for you. Rush fees apply. Please contact us for further assistance.

How do I order my wedding dress?

Now that you have found your perfect wedding gown, you will be measured up and a size will be recommended based on your measurements. We require a 50% deposit at the time of placing the order to secure production of your gown.

My wedding is in less than 4 months, can you help?

Yes we can. We have had many brides require their wedding dress with short notice.We can offer a few options with the addition of a rush fee in getting your dress to store in these urgent circumstances.

Option 1

You can purchase from our selection of gowns in store which can be taken with you immediately. If it is not the correct size for you, we have in house alterations (at your own cost) to ensure the right fit.

Option 2

Order a gown from our bridal collection (without any customization to the design) and pay a rush fee.

Option 3

Order a gown from our collection with design customization and pay a rush fee.

Option 4

Order a custom or bespoke gown and pay a rush fee. As a standard guideline, we offer the following time frame to include all aspects of ordering your wedding gown (i.e from the order date to in store delivery).

Rush time category 1

Delivery within 2 months. Available for options 1 and 2.

Rush time category 2

Delivery within 3 months. Available for options 1, 2 and 3.

The rush fee depends on the time frame (rush category/delivery date) and the gown complexity to make during this time frame. Please contact us to discuss the dress required and we can provide you with the rush fee cost.

If you are not able to make it to our store or cannot secure a booking due to unavailability of our booking spots, we would be more than happy to work through with you via phone consultation and communicate via emails to get the process started without any further delays.

Can you ship my dress to me?

Yes, definitely. We will provide you with a shipping cost once your gown is ready.To ensure your gown arrives in safe and good condition, we use a shipping courier which has insurance cover and requires signature on delivery.

What if I gain or lose weight during the time of ordering my gown?

The measurements that are approved to go through with the order will be the measurements used to make your wedding dress. We cannot be held responsible if your measurements change from the time your order was placed to the time it is delivered.

PAYMENTS

What payment methods do you accept?

We accept cash, EFT or credit cards. For all custom made and made to order transactions, a 50% deposit of the total sales order value is required to be paid at the time of order.

The balance of your order is due to be paid at your first dress fitting when your dress arrives to store.

Can I lay-by my wedding dress?

Yes. We offer payment plans to assist you in paying off your dress over a specified period of time. A 50% deposit is required to be paid in full to secure your dress order and the remaining balance can be paid via a payment plan.

Please contact us for more information.

RETURNS POLICY

Do you accept returns?

The following returns policy is set out abiding with the Australian Consumer Law which is administered by the Australian Competition and Consumer Commission.

We DO NOT provide refunds in the following events;

• You simply changed your mind
• You chose the wrong garment item
• You selected the wrong size
• You no longer need the item
• You received the garment later than the expected time frame due to a shipping delay that is beyond our control
• Special order dresses
• Made to order items
• Custom made garments

Please note the colour of the dresses displayed on our website may vary from different computer/phone screens to the actual dress. The colour variance may not be significant and is due to photography lighting.

If you would like further information about the colour please get in touch with us. We do not accept returns for colour difference representations.

All full priced garments purchase can be returned within 14 days from the date of delivery for an exchange or store credit. Any returns after this date will not be accepted.

Please check your products as soon as they arrive.

We do not accept returns for damages resulting from improper use, accidental damage or any other reason that occur to the garment after it has left our business premise. We will not accept returns for intentional or malicious damage and the appropriate legal authorities will be contacted.

We have a zero tolerance policy towards any form of abusive behaviour and reserve the right to refuse service.

What can be returned?
Online orders

All full priced garments purchase can be returned within 14 days from

the date of delivery for an exchange or store credit. Any returns after this date will not be accepted.

Please check your products as soon as they arrive.

Returns will only be accepted if the items are unworn, unwashed and have all the original price tags and packaging. For hygiene reasons, jewellery items cannot be returned or exchanged.

Our team will inspect your return item and if it is not in the stipulated condition for return your request will not be processed and you will be required for any costs to cover the items being sent back to you. Please contact us before you initiate a return.

In store purchases

We offer in store fitting to ensure the dress is of the right fit for you so we do not accept returns and refunds for change of mind.

We want to make sure that any issue you have is dealt with quickly and efficiently. Please raise any concerns you may have in writing.

Off the rack dresses have been previously tried on by other customers and may have some reasonable wear and tear such as loose beading, stitches etc.

The condition of sale means that you fully accept these faults and does not warrant the dress as unwearable or significantly alter the intended purpose of the garment.

Any dresses that have such conditions will be noted on your sales receipt and photos or video will be taken and stored as proof.

If required, you are responsible for minor repairs on off-the- rack dresses, unless agreed otherwise.

CUSTOM MADE

Can you make a dress from a photo?

Yes we can. Please provide high resolution and clear photos of the dress you would like made.

How much does it cost to custom make my wedding dress?

There is no standard price for a custom made wedding gown as it depends on factors such as how intricate the dress design is, amount of beading and detail on the dress, fabric etc.

You can provide us with your inspiration photos and we can provide you an estimated cost to make your custom gown. Custom made wedding dresses start from $2,000. Please inquire via email for more information.

Can I design my wedding dress?

Yes, you are welcome to bring in your inspiration pictures, ideas and we can work with you to assist and consult on the design, fabric options and ultimately bring your vision to life.

What is the custom made process for a wedding dress?

Read about the full custom made process here.

How long does it take to get a wedding dress custom made?

We recommend you get in touch with us at least 8-10 months in advance.

This time-frame covers initial discussions, consultations, in store appointment, design confirmation and ordering process.

Please also factor in at least 1 month for alterations.

Generally speaking, finalizing and ordering your gown 8 months in advance allows adequate time for brides to have their dress perfectly fitted for their wedding date.

If your wedding date is less than 3 months, we can still assist with a custom made gown however it is subject to pre-approval and depends on design complexity. Rush fees apply. Please contact us for further assistance.

I love a particular wedding gown in your collection but I want to make some design changes, is that possible?

In most cases we can accommodate a few minor design modifications to customize the design to meet your individual request.

You can discuss this with your bridal consultant as to what changes you would like to be made and if it is possible. Please note not all design requests can be met due to the design or fabric construction. Customization to a design will incur additional charges.

ALTERATIONS

Do you do bridal alterations?

Yes we do. We have in house tailors that can do alterations for wedding gowns, bridesmaids, formal dresses as well as all casual garments.

Are alterations covered in the price of your wedding dresses?

Our bridal gowns are ordered in standard sizing and alterations are an additional cost to the price of the gown. Our in house tailors are able to assist with bridal alterations even if you have purchased your gown elsewhere.

Do I need to make an appointment for alterations?

Alteration services do not require a booking but we do appreciate prior notice.

What are your alteration pricing?

Prices vary depending on the construction of your dress and the alteration work required to be completed. We are not able to provide a price quote without seeing the garment or dress prior. Please pop into our store with your dress and we will be able to give you a price estimate.

How long does it take to get my dress altered?

The time depends on how busy our schedule is and what the required alteration work to be done for your dress. General alterations such as hemming, taking in or extending seams take generally 1-2 weeks.

Alteration work that require modifications to the dress design is classified as major alterations and take up to 1 month for completion.

When should I get alterations for my wedding dress?

Generally speaking, 6-8 weeks from your wedding date allows adequate time to complete the alterations you require for a perfect fit.

CONTACT

How can I contact you?

Email us: sales@enviousbridal.com.au
Call us: 0431 273 522
Chat to us by clicking on the right hand side panel "Chat with us".

OTHER

Do you offer hire for your dresses?

Unfortunately, we do not offer any hire services for any of our gowns. We operate on a sale basis only.

Do you do consignment for wedding gowns or any other type of formal dresses?

No, we do not accept consignment at this stage.