Returns, Exchanges & Refunds Policy

If you wish to return items purchased online, please review our return policy below and follow the provided steps.

Step 1: Email our customer service team within ten (10) days of receiving your order to notify us of your return intentions. Please be aware that if you do not inform us of your intention to return the garment(s), there may be a delay in processing your request.

Step 2: Our customer service team will be in contact with you to organize the return.

Step 3: Pack your return order and return to;

Envious Bridal & Formal RETURNS

Shop 12E/531 Hay Street, Subiaco 6008 Perth WA

 

Returns Policy (Excludes Custom Made, Sale & Clearance)

Change of Mind/Wrong Selection

Returns are only available for the purchase of full priced items. This policy excludes sale or clearance/final sale items, made to order or custom made pieces.

Returns for refunds will incur a deduction of 20% restocking fee of the total order value or you can opt for a store credit for the full amount of the order.

Conditions:

  • You are required to notify us of your intention to return your item prior to sending the garment back. Our customer service team will authorize your return.
  • The return is to be dispatched back to us within ten (10) days from the delivery date. This refers to ten (10) days from the date the tracking indicates the order was delivered. Returns after this time-frame will not be accepted.
  • The cost of return shipping to send the item back to us will be your responsibility.
  • Garments must be returned in new, unused condition with all original tags still attached.
  • Exchanges only available for full priced items and not for sale or clearance items.
  • You are responsible for the re-delivery shipping costs for exchanged items.
  • We allow 1 exchange per order, per customer.
  • For eligible returns, a store credit will be issued.
  • All shipping costs are non-refundable or credited.
  • Any items purchased with complimentary free shipping that are returned to us will have the full shipping cost deducted from the store credit.

Items Excluded From Returns For Hygiene Reasons

  • Sale items
  • Clearance items
  • Jewellery items
  • Hair accessories
  • Shapewear
  • Undergarments

Items Excluded From Returns Or Exchanges

  • Sale and clearance items – discounted due to imperfections or discontinued styles.
  • The garment shows any signs of having been worn.
  • The garment has been altered in any way – straps, train, seams etc.
  • Any garment return showing signs of any damages, pulls, sweat marks, makeup stains or any other visible wear or damage.
  • Silk fabrics and delicate style fabrics that have any markings or imperfections.
  • Shipping fees are non-refundable.
  • Rush fees are non-refundable.

Return Requirements

To be eligible for your return to be accepted, all of the following conditions must be fully adhered to and met:

  • The item (s) must be in new, unused, and unworn condition, with all original labels and garment tags intact.
  • The item (s) must not have been altered in any way.
  • The item (s) are not sale or clearance item (s).
  • The item (s) must be returned within ten (10) days of delivery date.

Returned items must be in new, unaltered, unused, and unworn condition, with all original labels and garment tags attached. Please be aware that any signs of perfume, makeup, or other stains will be considered as damage, making the item ineligible for return or credit.

If you qualify for a refund, all returned items will undergo a thorough quality control inspection. If your item fails to meet our quality standards during this assessment, our Customer Service team will contact you to discuss the available options. Unfortunately, if your item does not pass our quality control checks, we will be unable to offer a replacement, repair, or refund, and the item will be returned to you.

Faulty Items

If you believe you have received an item with a manufacturing fault, please email our Customer Service Team immediately with photo documentation of the defect. This will help expedite the returns process.

In accordance with the Australian Competition and Consumer Commission, if the garment we sent has a minor fault, we have the right to repair the fault and return the product to you. If we determine the fault is major and cannot be repaired, we will provide a replacement product that matches your original purchase. Refunds will only be issued if we are unable to repair or replace your faulty item, in which case you will be reimbursed in full for your purchase.

Faults includes;

  • Missing stitching
  • Broken or faulty zip
  • Uneven hemline
  • Holes in fabric (new items only)
  • Broken straps
  • Discolouration

Colours

Please note that the colours of dresses displayed on our website may vary from monitor to monitor, and the actual product you receive may differ from the colours you see online. External factors such as lighting and photography can also impact the colour tone. If you are uncertain about the true color of a garment, we recommend contacting our Customer Service team. Refunds will not be issued for returns based on color discrepancies.

It is important to understand that minor variations in colour are a normal part of the manufacturing process, particularly due to differences in dye lots. These variations are considered acceptable within the industry, with up to a 20% difference in dye lot colour being deemed standard. Orders with dye lot color variations within these acceptable limits (20% or less) are not eligible for return, cancellation, or refund.

Clearance Items

Items marked as Sale, Clearance, or Sample Sales may possibly have imperfections such as loose threads, slight marks, buttons that are not secure, or zippers with faults etc. These flaws are attributed to the normal wear and tear that can occur when gowns are tried on.

Prior to placing an order, we recommend reaching out to the store to obtain specific details about a particular dress. We are happy to provide you with pictures to assist you in making an informed decision. Please note that there is a no-return policy for sale or clearance items; they are sold in their current condition. These items have undergone significant price reductions for this reason.

Items marked as "Sale" and acknowledged as having a fault during purchase will be documented on the invoice, rendering them ineligible for returns, exchanges, or credits.

Returns Policy - Made To Order & Custom Made Garments

Made to order gowns, whether customized or not, are FINAL SALE and cannot be returned for a refund or store credit unless a manufacturing fault is identified. All gowns are inspected during your try-on appointment to ensure they match your order and are free from any manufacturing defects.