Returns Policy

We know a beautiful dress means a lot when you have a special event to attend.

We offer returns and exchanges in the form of a store credit only.

The following returns policy is set out abiding with the Australian Consumer Law which is administered by the Australian Competition and Consumer Commission.

Change of Mind/Wrong Selection

We offer returns and exchanges in the form of a store credit only.

We understand the challenges of determining the correct size and as such, we have a dedicated customer service team available to provide guidance and support. We strongly suggest reaching out to our customer service before making a purchase, especially if you're uncertain about your size, the fit or the displayed colour.

You are required to notify us of your intention to return your item prior to sending the garment back. Our customer service team will authorize your return. The return is to be dispatched back to us within 14 days from the delivery date. The cost of return shipping to send the item back to us will be your responsibility. You can contact us for assistance with instructions and authorizations on returns.

We offer exchanges for items that are currently in stock and not on sale or clearance.

We allow 1 exchange per order, per customer.

For eligible returns, a store credit will be issued.

All shipping costs are non-refundable or credited.

Any items purchased with complimentary free shipping that are returned to us will have the full shipping cost deducted from the store credit.

Items Excluded From Returns For Hygiene Reasons

The below items cannot be returned or exchanged;

  • Sale items
  • Clearance items
  • Jewellery items
  • Hair accessories
  • Earrings
  • Shapewear
  • Undergarments
  • Purchased under a promotional discount

Items Excluded From Returns Or Exchanges

  • Sale and clearance items – discounted due to imperfections or discontinued styles.
  • The garment shows any signs of having been worn.
  • The garment has been altered in any way – straps, train, seams etc.
  • Any garment return showing signs of any damages, pulls, sweat marks, makeup stains or any other visible wear or damage.
  • Silk fabrics and delicate style fabrics that have any markings or imperfections.
  • Shipping fees are non-refundable.
  • Rush fees are non-refundable.

Return Requirements

To be eligible for your return to be accepted, all of the following conditions must be fully adhered to and met:

  • The item (s) must be in new, unused, and unworn condition, with all original labels and garment tags intact.
  • The item (s) must not have been altered in any way.
  • The item (s) are not sale or clearance item (s).
  • The item (s) must be returned within 14 days of delivery date.

Returned items must be in new, unaltered, unused, and unworn condition, with all original labels and garment tags intact. Please note that any traces of perfume, makeup, or other stains will classify the product as used or damaged, rendering it ineligible for return or credit.

If you qualify for a refund, all received items will undergo a thorough quality control inspection. Should your item not meet the quality standards during this assessment, our Customer Service team will reach out to you to discuss available options. However, if your item does not successfully pass our quality control checks upon assessment, regrettably, we won't be able to provide you with a replacement, repair, or refund. In this scenario, the item will be returned to you.

Clearance Items

Items marked as Sale, Clearance, or Sample Sales may possibly have imperfections such as loose threads, slight marks, buttons that are not secure, or zippers with faults etc. These flaws are attributed to the normal wear and tear that can occur when gowns are tried on. Prior to placing an order, we recommend reaching out to the store to obtain specific details about a particular dress. We are happy to provide you with pictures to assist you in making an informed decision. Please note that there is a no-return policy for sale or clearance items; they are sold in their current condition. These items have undergone significant price reductions for this reason.

Items marked as "Sale" and acknowledged as having a fault during purchase will be documented on the invoice, rendering them ineligible for returns, exchanges, or credits.