Online Store Policy
As a customer who has made a purchase through Envious Bridal & Formal with an online order, sales order, or invoice, you are required to uphold all the terms and conditions outlined below. These conditions are in accordance with the document or invoice that you agreed to or signed during the point of sale.
We reserve the authority to decline service to any individual, at our discretion, without specifying a cause or time constraint.
When you use our website, you agree not to copy, make copies, sell, or misuse any part of the website. This includes anything on the website that helps provide the service unless you have obtained explicit written permission from us.
You are not permitted to alter, modify, reproduce, or distribute any of the photography from our website without obtaining explicit written permission from us.
Information Accuracy And Completeness
The information provided on this website is intended for general information only and should not be singularly relied upon or used as a sole basis to make your decisions. It is important for you to take responsibility and find more comprehensive and accurate information to support your choices.
Prices listed on the website are listed as AUD and are subject to change without notice.
We reserve the right to change or end the content and prices on our website at any time, without giving prior notice.
Products Or Services
Certain products or services might only be accessible through our website. These items or services could have limited quantities.
We have the right and can restrict the sale of our products and services to specific individuals, regions, or jurisdictions. This decision may be made on a case-by-case basis. We also reserve the right to limit the quantities of any products or services we provide. Descriptions and pricing of products are subject to change without notice, based solely on our discretion. We reserve the right to discontinue any product at any time.
Billing Information Accuracy
We reserve the right to decline any order you make with us. At our discretion, we might restrict or cancel the quantities purchased per person, household, or order. These limitations could cover orders made using the same customer account, credit card, and/or billing/shipping address. If we modify or cancel an order, we will inform you by using the email and/or billing address/phone number provided during the order placement.
When shopping at our store, you agree to provide us with accurate, complete, and up-to-date purchase and account information.
All online orders are processed and shipped Monday through to Friday, excluding weekends and public holidays. The processing time for all orders are 2-3 business days. During sales events or promotional periods, slightly longer processing may occur and orders can take up to 5 business to be processed.
It is important to note the difference between processing times and shipping times. Following the completion of processing tasks such as printing, selecting, checking, and packaging your order, it will be moved to our shipping queue for dispatch. Once the package has left our physical location, delivery times then apply.
If you decline delivery and the order is sent back to Envious Bridal & Formal, your refund will only be for the garment and does not cover the shipping expenses incurred for both initial delivery and return. Please note that non-refundable items will not receive any reimbursement or credit.
If you believe your item is defective in any way, please get in touch with us as soon as possible prior to sending it back. We are unable to take responsibility for an item until it has been returned and its faulty status has been verified.
Customs, Duties & Taxes
When you place an order with Envious Bridal & Formal, you are responsible for paying for all shipping charges, all applicable customs, and duties, import fees, and the cost of return shipping back to us in any arising event except in certain circumstances such as the item/s you received is faulty or not as ordered.
While we strive to maintain accurate stock availability on our online store, there may be instances where an item displayed as available online is out of stock. If an item you have ordered is found to be out of stock, we will promptly inform you. Based on your preference, we will either cancel and refund that specific item or the entire order.
Discounts Codes & Credit Notes
Only one coupon code can be used at the time of checkout per purchase.
Discount codes are not redeemable for cash or store credits.
Coupon codes cannot be applied to an existing order.
Credit notes cannot be used in conjunction with any other discounts.
All coupon codes are single-use only and cannot be used in combination with any other codes.
In the event of a return, any used discount codes on the original order will not be re-issued.
Promotions, discounts, and sale events are subject to their own specific terms and conditions.
We retain the authority to modify, adjust, or terminate any promotional events at our discretion, without prior notification. We hold the right to void any order wherein promotional codes or discounts have been input inaccurately or are not aligned with the terms and conditions associated with the promotion.
All return requirements must be met to be eligible for a store credit.
Store credit will only be offered for full-priced items.
Displayed Monitor Colours
Please note that the gowns presented on this website may not be representative of the true colours of the garment in person. We have taken utmost care to present the colours and images of our products accurately on our website online store. However, we cannot guarantee that your computer monitor will display colours to represent it accurately. These factors include but may not be limited to; monitor/screen Type, device age & type, colour and display settings, flash/lighting within displayed content.
Some of our garments compromise of delicate fabrics such as sequins and glitter mesh. These fabrics inherently have some fallout which is normal and not considered a fault.
Some gowns might include sequin or embroidery appliques, and since each of these is positioned by hand, their alignment will be unique and may not be in the exact placement as that shown on our website. The handmade nature of this element of the garment is not classified as a defect if it does not reflect your preference.
Upon arrival at Envious Bridal & Formal, every custom-made gown undergoes a complete inspection. Prior to the release of the dress from our store, it is required that you personally examine your gown and provide your confirmation on the Bridal Pick-Up Form, acknowledging that you are satisfied that the dress is without faults or flaws. It is important to note that once the gowns depart from our store, any subsequent faults or damages that might arise are beyond our liability, as we no longer retain control over their handling and care.
Gowns that are designated as Sample Sales or offered in clearance are ineligible for any type of exchange, credit note, or refund. Any imperfections or defects in the garment will be advised documented during the time of purchase.
All garments are inspected and checked thoroughly prior to orders being shipped out. If you encounter any manufacturing defects, please reach out to us within 3 business days of receiving your order. This will enable us to promptly address the issue at hand. To facilitate the process, please send us with clear photographs and a description of the fault.
Upon receiving the information, you have provided, we will assess whether the damage can be attributed to regular wear and tear or if other factors are involved. The decision to offer reimbursement for such faults rests solely on our judgment and discretion. Repairs to the faulty item will be carried out by an alterations business of our selection.
Incorrect sizing or colour selection is not considered as a fault.
A 20% restocking fee will be deducted from the store credit if a garment is returned to us without prior approval.
Our Returns Policy is formulated in alignment with the regulations set forth by the Australian Consumer Law, which is supervised by the Australian Competition & Consumer Commission within Australia.
Change of Mind/Wrong Selection
We offer returns and exchanges in the form of a store credit only.
We understand the challenges of determining the correct size and as such, we have a dedicated customer service team available to provide guidance and support. We strongly suggest reaching out to our customer service before making a purchase, especially if you're uncertain about your size, the fit or the displayed colour.
You are required to notify us of your intention to return your item prior to sending the garment back. Our customer service team will authorize your return. The return is to be dispatched back to us within 14 days from the delivery date. The cost of return shipping to send the item back to us will be your responsibility. You can contact us for assistance with instructions and authorizations on returns.
We offer exchanges for items that are currently in stock and not on sale or clearance.
We allow 1 exchange per order, per customer.
For eligible returns, a store credit will be issued.
All shipping costs are non-refundable or credited.
Any items purchased with complimentary free shipping that are returned to us will have the full shipping cost deducted from the store credit.
Items Excluded From Returns For Hygiene Reasons
The below items cannot be returned or exchanged;
- Sale items
- Clearance items
- Jewellery items
- Hair accessories
- Purchased under a promotional discount
Items Excluded From Returns Or Exchanges
- Sale and clearance items – discounted due to imperfections or discontinued styles.
- The garment shows any signs of having been worn.
- The garment has been altered in any way – straps, train, seams etc.
- Any garment return showing signs of any damages, pulls, sweat marks, makeup stains or any other visible wear or damage.
- Silk fabrics and delicate style fabrics that have any markings or imperfections.
- Shipping fees are non-refundable.
- Rush fees are non-refundable.
To be eligible for your return to be accepted, all of the following conditions must be fully adhered to and met:
- The item (s) must be in new, unused, and unworn condition, with all original labels and garment tags intact.
- The item (s) must not have been altered in any way.
- The item (s) are not sale or clearance item (s).
- The item (s) must be returned within 14 days of delivery date.
Returned items must be in new, unaltered, unused, and unworn condition, with all original labels and garment tags intact. Please note that any traces of perfume, makeup, or other stains will classify the product as used or damaged, rendering it ineligible for return or credit.
If you qualify for a refund, all received items will undergo a thorough quality control inspection. Should your item not meet the quality standards during this assessment, our Customer Service team will reach out to you to discuss available options. However, if your item does not successfully pass our quality control checks upon assessment, regrettably, we won't be able to provide you with a replacement, repair, or refund. In this scenario, the item will be returned to you.
Items marked as Sale, Clearance, or Sample Sales may possibly have imperfections such as loose threads, slight marks, buttons that are not secure, or zippers with faults etc. These flaws are attributed to the normal wear and tear that can occur when gowns are tried on. Prior to placing an order, we recommend reaching out to the store to obtain specific details about a particular dress. We are happy to provide you with pictures to assist you in making an informed decision. Please note that there is a no-return policy for sale or clearance items; they are sold in their current condition. These items have undergone significant price reductions for this reason.
Items marked as "Sale" and acknowledged as having a fault during purchase will be documented on the invoice, rendering them ineligible for returns, exchanges, or credits.