FAQ & Help

Where are you located?

We are located in North Perth. You can get directions on how to get to our store here.

What are your opening hours?

We are open from Monday – Friday from 10.00am to 5.00pm for walk ins of evening dresses/gowns and alteration services.

For bridal gowns and bridesmaids groups, an appointment is necessary to ensure a more personalized service. You can make a booking request here. We are closed on Saturday and Sundays and only open via appointment.

Do I need to make an appointment? ​

Yes, for bridal and bridal parties (bridesmaid’s dresses, mother of the bride/groom) an appointment is required so we can assign a bridal consultant to give you one on one attention, assistance and answer any questions you may have.

When should I book an appointment?

We take bookings up to three months in advance. The earlier you book or the more notice you give us, the higher the likelihood that you will be able to secure your requested appointment date.

How do I make an appointment?

You can easily request an appointment via our online booking system. A confirmation email will be sent to your email immediately, please check your spam folder if you haven’t received the email within 24 hours.

Click here to go to our bookings page.

If you have any further questions that you would like to be answered or clarified before making an appointment, please feel free to call us , email your question to us directly, send us your inquiry via our contact page or send us a message via our online chat system.

How long are the appointments?

Your initial complimentary appointment runs for one hour. During this time we can discuss about what you are looking for, address any questions you may have and try on about 3-4 dresses.

If you find you have run out of time at your initial appointment, you can book for a second appointment which runs for 1.5 hours. Second appointments are recommended for brides who require consultation and styling advice or considering a customized design or couture bridal gown.

Any subsequent bookings following the initial appointment will attract a non-refundable consultation fee of $65.00 which is charged at the time of booking for each appointment. The fee is credited towards your wedding gown purchase should you make the decision to buy during any of these appointments.

What happens if I am late for my appointment?

As appointments are generally booked back to back, we are not able to accommodate additional time if you run late to your appointment as we usually have another bride booked in straight after you. We always encourage taking a look through our bridal collection online first, making any notes or discussion points to be raised at the appointment. Our bridal consultant can then make the most of the time with you to best help discover your dream wedding dress. If you find that there are still additional bridal gowns that you would like to try on but have run out of time, your bridal consultant will be able to assist you in booking in a second appointment.

What happens if I need to reschedule or cancel my appointment?

Any appointments rescheduled or cancelled after a confirmation email has been sent to you or with less than 24 hour's notice will be considered an appointment and should you decide to make another booking time, you will be required to pay the consultation fee as per our appointment fee store policy. An email and SMS will be sent 2 days (48 hours) prior to your appointment as a courtesy reminder.

Do I need to prepare anything for my appointment and what can I expect?

Please take a look at our bridal collection on our website and identify any styles that you like, take note of that; write down any questions or discussions that you would like to share with your bridal consultation at your initial consultation.

If you are considering a custom wedding dress or couture gown, it is likely you will need to book in a second appointment for 1.5 hours. Your bridal consultant will spend time assisting you try on some sample selections, discussing your vision and your dress details. Please bring in any inspiration gowns that you love so we can help you better in the design consultation.

We suggest you wear nude undergarments or shape-wear that you wish to wear under the bridal dresses as the correct underwear worn can make a difference in the look and fit of the gown.

How many people can I bring to my appointment?

Our store area can accommodate a maximum of 3 guests plus yourself as the bride-to-be. Regrettably, we cannot cater to larger groups due to space limitations and we also have to be mindful of other brides and their guests. Select and bring the people who are your nearest and dearest, people that know you well and those you know can help you make an informed decision. Additionally, a larger group at your appointment will mean you will be overwhelmed with the many opinions.

Do you offer wedding dresses for hire?

No, we currently do not not offer a hire services.

Which bridal designers do you carry?

We do not carry any other bridal brand and all of our stocks are exclusive designs under the Envious Bridal label. Each and every one of our bridal gowns is designed, handmade and exclusively stocked at our store.

What are the prices of your wedding dresses?

The pricing of Envious Bridal gowns varies across collections and different styles of gowns due to the type and quality of fabrics used, beading and embellishment work involved with the dress. Generally speaking, our gowns are priced between $1,200 - $2,500.

Can I take photos of the wedding gowns while I try them on?

Our store policy does not allow for photos or videos in the fitting room or whilst you are viewing our collection. Once you have purchased a gown, you are welcome to take as many photos as you wish.  

How far in advance should I purchase my wedding gown?

We recommend at least 4-6 months in advance. Our production and dressmakers take between 2-6 months to make your wedding dress (a longer lead time may be incurred if your dress is more elaborate or requires heavy beading) and then allow another 1 month for alterations.

How do I order my wedding gown?

Now that you’ve selected your dream gown, you will be measured up and a size will be selected that is closest to your measurements. You will approve the size selection prior to placing the order. We require a 50% deposit at the time of placing the order to secure production of your gown. The balance owing is payable at your first fitting.  

How long does it take for my wedding dress to be finished and delivered?

Delivery times vary based on a combination of factors such as what time of the year it is (if it is peak or off peak wedding season) and our production schedule. Generally it takes between 2-6 months but of course we can delivery your dress sooner if you require. Please see next question.

Your bridal consultant will work with you to ensure your wedding gown will arrive with plenty of time before your wedding date, also factoring in time for those last minute alterations to fit perfectly.

What if my wedding is in a few months’ time – can you help?

We sure can! We’ve had many brides require their wedding dress at very short notice. We can offer a few options along with the addition of a rush fee in getting your dress to store in these short lead time circumstances.

Option 1: You can purchase from our selection of bridal dresses in store which can be taken with you immediately. If it is not of the right size for you, you can get alterations (at your own cost) for a better fit.

We have in house highly experienced tailors so the turnaround time is usually much less than getting it done elsewhere (of course you are not obliged to use our alteration services). Depending on what the alteration tasks are, the time will vary a little.

For example; the most common alterations being taking in or taking out the sides, and hemming take approximately 1-2 weeks to complete (again, it will depend on how much work is to be done).

Option 2: Order a gown from our collection (without any customization) and pay a rush fee.

Option 3: Order a gown from our collection (customization allowable) and pay a rush fee.

Option 4: Order a custom or couture gown and pay a rush fee.

As a standard guideline, we offer the following time frame to include all aspects of ordering your wedding dress (i.e from the date of ordering to the delivery).

Rush category 1

Delivery within: 30 days

Available for: Options 1 & 2

Rush category 2

Delivery within: 60 days

Available for: Options 1, 2, 3

Rush category 3

Delivery within: 90 days

Available for: Options 1, 2, 3

The rush fee depends on the time frame (rush category/delivery date) and the type of gown’s production composition (I.e the amount of work that is required in a short lead time) that we will be working with.

Please contact us to discuss the dress required and we can provide you with the rush fee cost.

If you are not able to make it into our store or cannot secure a booking due to all our booking spots being booked out, we would be more than happy to provide you a phone consultation and communicate via emails to get the process started without any further delays.

Please call us on 0431 273 522 as we are here to assist you any way we can.

Can you ship my wedding dress to me?

We certainly can! We deliver worldwide. We will provide you with a shipping cost once your gown is ready. To ensure your gown arrives in safe and good condition, we use a shipping courier which has insurance cover and requires a signature on delivery.

Can I design my own wedding dress?

Yes! You are certainly welcome to bring in your design ideas and we can work with you to bring your vision to life. This would be classified as a couture wedding gown.

Click here for more information on our couture process.

How much does it cost to make my own design wedding dress?

There is no standard price for a couture wedding dress as each dress’s fabric, finishes, embellishments are different from one bride to the next. You can provide us with your requirements and we can provide an estimated cost to make your dress. Should you wish to proceed we will provide the final price when you have selected and confirmed all of your couture gown’s specifications.

I love a particular wedding gown in your collection but I want to make some design changes, is that possible?

In many cases we can accommodate a few minor design modifications to customize the design to meet the request of the individual bride. You can discuss this with your bridal consultant as to what changes you would like to make.

Please note not all design requests can be met due to the design or fabric construction. Customization to a design will incur additional charges.

Can I layby my wedding gown?

Yes. We offer a couple of different layby payment plans if this would assist you in paying off your dress. The 50% deposit is required to be paid in full to secure your dress order and the remaining 50% balance can be paid via a payment plan.

Payment plans can be paid via online bank transfer or paid over the phone with a credit card.

Do you also offer bridesmaids and formal dresses?

Yes we certainly do. A lot of our formal dresses have become a very popular choice as bridesmaids dresses. Each style of bridesmaids or formal dresses is available in a wide range of colours.

Please note we do not have every size and colour in each design and orders will be placed as pre-orders which enable you to order in the size and colour of your choice.

Can you make my own design bridesmaid dresses?

Yes! You are certainly welcome to bring in your design ideas and we can work with you to bring your vision to life. This would be classified as a couture bridesmaids dresses. Click here for more information on our couture process.

How much does it cost to make my own design bridesmaid dresses?

There is no standard price for a couture bridesmaid dress as each dress’s fabric, finishes, embellishments are different from one bride to the next. You can provide us with your requirements and we can provide an estimated cost to make your dress.

Should you wish to proceed we will provide the final price when you have selected and confirmed all of your couture bridesmaid dress’s specifications.

I love a particular bridesmaid dress in your collection but I want to make some design changes, is that possible?

In many cases we can accommodate a few minor design modifications to customize the design to meet the request of the bride. You can discuss this with your bridal consultant as to what changes you would like with bridesmaid dress design. Please note not all design requests can be met due to the design or fabric construction and will also incur additional charge/s. 

What is the standard delivery time for bridesmaid dresses?

Our standard delivery time for bridesmaid’s dresses is 3-4 months however we can expedite the delivery date sooner if you require (at an additional rush fee cost).

Also keep in mind that most bridesmaids dresses will need to have a hem alteration depending on height, so please factor in at least 4-6 weeks to allow for alteration times.

Are alterations required and is it included in the price of the wedding dress?

Envious Bridal gowns are made to standard sizes and in nearly all situations alterations will be needed as an essential finishing touch to ensure your wedding gown has that final absolute perfect fit. Whether that is taking the dress in to be tighter at the bust, waist and hips (or anywhere else), adjust the straps, remove cups or hem your dress’s length.

Alteration costs are an additional cost to the price of the gown as the needs of each brides varies significantly. Alteration prices vary depending on what alteration work required is.

Our in house alteration experts are able to assist in a range of bridal alterations at very well prices. Alteration services do not require a booking but we would appreciate the heads up.

We do also offer custom sizing (at an additional cost), which means we take your body measurements and make your dress to those numbers as opposed to the standard size measurements.

Please note that custom measurements may also require you to have some alterations but it will likely be minor as compared to standard sizing.

What happens if I gain or lose weight?

The measurements that are approved to go through with the order will be the measurements used to make your wedding dress. We cannot be held responsible if your measurements change from the time your order was placed to the time it is delivered.

When should I get the alterations done?

At the first fitting you will be able to see what your dress looks like on and you will have a rough idea of what alterations will be needed. From there, we suggest coming back between 6-8 weeks’ time before your wedding to get fitted again and start the alteration work.

Please also note that you may need to come back for a third of fourth alteration fitting to ensure your gowns you perfectly on your wedding day.